Terms & Conditions
Studio Policies:
A maximum of 10 clients can attend a group class. Group classes run for a total of 30/45 minutes. As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.
Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.
Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating and will not open the studio to you.
You must be at least 18 years of age to attend group classes, unless accompanied by a legal guardian, or have written consent from your legal guardian. Children are not permitted at the studio during classes, unless during mums & bubs classes or discussed prior with owners.
Cancellations:
Cancellations or rescheduling group classes must be done through Momence at least 3 hours prior to the class start time to avoid losing your session. We do not accept cancellations made by email, phone, text or social media. Failure to cancel will result in a $10 late fee. There is a strict 12 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and 50% of the cost will be charged.
Sculpt Pilates & Barre may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
If you are a “no show” to the class you have booked into, you will be charged a no show fee of $10 as someone else could have taken this space.
Bookings:
All bookings must be made within the Momence App. This is to be downloaded and used as a way to book all classes.
Classes can be booked up to 4 weeks in advance. Introductory offers will activate from when you first attend a class.
Sculpt Pilates and Barre may change or substitute the instructor at any time without providing notice.
Purchases:
Any purchase made withing Sculpt Pilates and Barre are non-refundable and non-transferable between individuals.
No refunds will be given. Introductory offers will be permitted to clients one time only. All memberships will be deducted from your account as per the auto pay schedule outlined in your contract agreement. All price increases are at the discretion of Sculpt Pilates and Barre and will be notified to all clientele before commencing.
Memberships:
All memberships will run for 12 weeks (3 months). Memberships will auto-renew and the 12 weeks will re-start unless requested not to.
If you wish to cancel your membership at anytime during a 12-week membership cycle we request you provide us with 1 weeks’ notice to accommodate any admin necessary. If you wish to cancel your membership within the 12-week period, you will pay 50% of the remaining total of your membership e.g: Cancelling 8 weeks into membership = 4 weeks remaining. 50% of 4 weeks’ worth of membership will be charged.
If your monthly weekly declines due to card issues, insufficient funds or security (without prior notice to admin), a dishonour fee of $5 is charged for every failed attempt. Please provide an alternative payment method within 3 days.
Waitlist:
If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences. When adding yourself to the waitlist you are committing to attend that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees.
